We wanted to start by saying, from all of us at TIME Investments, we send our best wishes to you, your colleagues and your family, as we all navigate this difficult and challenging time.
The spread of COVID-19 is causing major economic disruption across the globe and unprecedented turbulence across financial markets. With uncertainty surrounding us, we wanted to update you on how we have positioned ourselves to continue to operate our business in this exceptional environment, whilst maintaining the highest levels of service you have come to expect from us.
We want to reassure you that we are focused on three things, the health and wellbeing of both our clients and our staff, our ability to continue to support advisers and clients and, of course, the strength and robustness of our investment propositions.
As this situation has evolved, we have put in place plans and procedures to address each and every aspect that impacts our stakeholders and critical business functions to ensure the continuity of our business. These are fluid and unprecedented circumstances and we continue to monitor developments closely.
As a business we provide solutions that focus on a defensive investment strategy, which should put us in a more resilient position during market downturns. However, COVID-19 has caused unprecedented disruption to all markets. At this stage it is too early to say what the impact of coronavirus will be on the short-term performance of our products.
We are committed to ensuring that our client facing teams remain fully up to date with the evolving situation and can provide you with detailed information on how each of our products is impacted during this challenging time.
We pride ourselves in offering exceptional levels of service and our Client Services and Business Development teams are well equipped to continue to support you with all your existing and new investment enquiries.
In order to ensure uninterrupted continuity to our service, we have adapted some of our processes accordingly:
Electronic Application Processing – to offer you the maximum level of flexibility to cope with the current situation, we have changed our usual application process to allow electronic processing. More details about this can be found here.
Phone lines – All phone lines have been appropriately redirected to ensure we minimise any disruption to the level of service we provide. Please refer to our contact us page for more information.
Virtual meetings – All of our Business Development team have been equipped and trained to allow us to continue our high levels of support and interaction with financial advisers via video and conference calling systems.
In light of the Government guidelines that employees should now work from home where possible, TIME has put measures in place to allow our entire business to do so, while not compromising any of our risk management, security measures and regulatory responsibilities. It is of paramount importance to us to support the Government’s strategy of minimising social contact, helping maintain the health of our staff and assure the greatest possible continuity of service for our clients.
We have invested in further technology and infrastructure to ensure that the business is adaptable to cover all eventualities.
All client assets within our authorised funds are held under the control of the Depositary, NatWest. For our Inheritance Tax Services, the assets are held by the portfolio companies or by the custodian (in ring-fenced client accounts). We have sought and received confirmation from these key partners of their ability to continue to operate in an environment where their staff are increasingly working from home.
The strength of our collaborative culture and the dedication of our teams make us confident that we are able to minimise the impact during this challenging period and continue to offer the level of service you have come to expect from TIME Investments.
As ever, if there is anything we can help with or any questions you have, then please get in touch with one of the team via our contact us page.
Posted: 20/03/2020 Categories: News